THE MAIN DISCLAIMER

Carse & Waterman is committed to safeguarding your privacy.  We believe the best way to protect the privacy of carseandwaterman.com users is to tell you which information we gather.  This ensures you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it - so you can correctly understand and consent to information you provide.  

We may occasionally modify the Privacy Policy, this page will always have the most up to date version.

Please note our blog will include links to external websites.  We are not responsible for the privacy practices or content of other websites, whether or not we provided you with a link to such third party sites.  The information practices of those other websites are not covered by this Privacy Policy. 

Below is an FAQ regarding our policy.

WHAT INFORMATION DO WE COLLECT AND WHAT DO WE DO WITH IT?

When emailing us via our contact us page we collect:

Name - so we know how to refer to you.

Email - so we can reply to your email.  This email address will not be used for marketing purposes.

Data is kept so Carse & Waterman can respond to any questions, speculative applications or job proposals.  This data will be kept in our email for future reference of conversations.  If you are contacting about a speculative job and would like us to keep hold of your details there is a drop down menu to select you are okay with us keeping your data.  Under no circumstances will we use or disclose it.  

If you wish for your data and email history to be deleted you should email info@carseandwaterman.com.

SECURITY

Within compliance of the Data Protection Act 1998 and GDPR 2018 all data is stored on a password protected cloud platform.  Our cloud provider is committed to keep all data safe.

Our cloud provider says "Any data that a customer and its users put into our systems will only be processed in accordance with the customer’s instructions, as described in our current as well as our GDPR-updated data processing agreements."

They employ security and privacy professionals that include some of the world’s foremost experts in information, application, and network security. This team is tasked with maintaining the company’s defence systems, developing security review processes, building security infrastructure, and implementing security policies.

They also employs an extensive team of lawyers, regulatory compliance experts, and public policy specialists who look after privacy and security compliance.

These teams engage with customers, industry stakeholders, and supervisory authorities to shape our Cloud Platform services in a manner that helps customers meet their compliance needs.

ACCESS TO YOUR INFORMATION

We are obliged to disclose any data we hold of yours for free. In making this request, please contact info@carseandwaterman.com and specify that you require disclosure of your personal information.

Our Detailed Privacy Policy

Introduction

We take the privacy, protection and security of your information seriously. This Privacy Policy demonstrates how we gather, use and share personal information and about your individual privacy rights. How we manage personal information relies upon the context it was made available to us.

We follow key advice and guidance to ensure we meet the requirements of how we should look after your information.

Occasionally, we may have to update our Privacy Policy, in line with statutory and regulatory requirements, in this circumstance, we will always up date you if there is a significant change to the way in which we control and process your information.

About Us

Carse & Waterman Productions offer Animation and Interactive Media services for Business and Entertainment.

How We Gather Information

When you interact with our services, this means via our website contact form, make contact with us via mobile app, telephone, email or letter. We will also gather information if a referral to our service is made via a third party by telephone, email or letter.

How We Use Your Information

If you contact us, we will use the information to reply and support your query. We do not store, share or sell any information.

How Long Do We Retain Your Information

We will never retain information for longer than necessary for the purposes it is needed.

In respect of information we gather for client services and support we will retain your emails up to six years after services are ceased.

If you have made a job application and you are unsuccessful we will only retain your information for a period of 12 months.

Sharing Personal Data with Third Parties

We never share the data we gather from client work, website and apps, unless we are under a legal obligation to do so.

Sending Personal Information Overseas

We currently do not send any information outside of the UK and European Economic Area.

Your Privacy Rights

We will only collect the information we need to carry out the services we offer.

An individual’s right to privacy includes the following:

• ACCESS: Individuals can request access to a copy of the personal information held by Carse and Waterman Productions 

• RECTIFICATION: Individuals can request that we change or complete any inaccurate or incomplete personal information held about them.

• DELETE: You may request any information we hold about you is deleted, where you believe it is no longer necessary for us to store or use it, or where we have no legal basis for keeping it.

• RESTRICT: Individuals can ask us to restrict the personal information we use about them, if we are unable to delete or destroy.

• OBJECT: You have the right to object to the processing of your personal information

• TRANSFER: You may ask us to provide you or a third party with some information we hold about you. This will be completed either electronically or via manual records.

• WITHDRAW: Individuals have the right to withdraw consent at any time.

Mobile Applications

Our mobile applications Christmas Chaos and  Umbrell[AR] Mobile Application, available to download via Apple App Store and Google Play developed via UnReal and Unity will not be taking users data. Permission will be asked prior to camera access or take screenshots of app. The use of camera is for personal and private in-App use only and do not have any trackers attached to the Application.

If you wish to exercise your Privacy Rights please write to info@carseandwaterman.com or

Data Protection Officer, Carse & Waterman Productions, The Bank, 1 Campbell Place, Stoke-on-Trent, ST4 1NH For your protection, we are required to verify the identity of anyone wishing to exercise their Privacy Rights, and we will need to request valid identification documents when making requests,

There will be no charge to respond to requests from individuals – Subject Access Requests – and we will reply in the first instance within three working days and fully respond within 4 weeks from the date of receipt.

Complaints

If you have any complaints or queries regarding information we hold about you please contact info@adhdfoundation.org.uk or Data Protection Officer, Carse and Waterman Productions, The Bank, 1 Campbell Place, Stoke-on-Trent, ST4 1NH

Our Website

When our website is visited, we do collect standard internet log information and details of visitor behaviour. We do this to monitor amount of visitors to the site and which parts of our website are most visited.

Cookies

Understanding how and why we use cookies:

We use cookies to give you the best possible experience on our website.

When you visit this site, we ask for your consent to use cookies. However, this cookie policy allows you to amend your preference for tailored content cookies.

To find out more about how we use cookies and what benefits they bring, please take a few moments to read this cookie policy.

Cookie name: phpsessid, loginsession

Our site uses session cookies to allow websites to link the actions of a user during a browser session. These session cookies expire after a browser session so would not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive.

Phpsessid is a cookie for php sessions. When you are working with an application, you open it, do some changes and then you close it. This is much like a session. The computer knows who you are. It knows when you start the application and when you end. But on the internet the web server does not know who you are and what you do because the http address doesn’t maintain state. A php session solves this by allowing you to store user information on the server for later use (i.e. Username, shopping items, etc). However, session information is temporary and will be deleted after the user has left the website. Sessions work by creating a unique id (uid) for each visitor and store variables based on this uid. The uid is either stored in a cookie or is propagated in the url.

Keeping Your Information Secure
Carse and Waterman Productions has measures in place to ensure the physical and technical protection of your information. Data Access is regularly reviewed and only accessible to the relevant employees, volunteers and contractors.